Legal
Terms of Service
Last updated: January 1, 2024
Welcome! These terms govern your use of Pete The Plumber NY's website and services. By accessing petetheplumberny.com or engaging our Plumbing services, you agree to these terms. We've tried to make them clear and fair—please read them carefully. If you have questions, give us a call at (844) 408-4358.
Service Agreements
When you schedule Plumbing services with us, you agree to the specific terms outlined in your written estimate or service agreement. These documents detail scope, pricing, timeline, and warranties. Verbal agreements alone don't constitute binding service contracts. All changes must be documented in writing and signed by both parties before implementation.
Payment Terms
Payment is due upon satisfactory completion of services unless otherwise arranged. For larger projects, we may require a deposit to schedule and purchase materials. Late payments incur 1.5% monthly interest. You're responsible for any collection costs if payment defaults. We accept major credit cards, checks, and cash—all payments processed in US dollars.
Scheduling and Cancellations
We reserve specific time slots for your Plumbing service. Cancellations with less than 24 hours' notice may incur a $75 fee. Emergency calls may reprioritize schedules—we'll communicate any changes promptly. We make reasonable efforts to arrive within our estimated windows but aren't liable for delays due to traffic, weather, or complex previous jobs.
Property Access and Preparation
You must ensure safe access to Plumbing areas and disclose any hazards like asbestos, mold, or structural issues. Clear work areas of personal items before our arrival. We're not responsible for damage to items not removed. For in-wall work, you authorize necessary access points. We restore surfaces to pre-service condition unless otherwise agreed.
Warranties and Limitations
Our workmanship warranty covers defects for one year from completion. Manufacturer warranties apply to parts and fixtures. Warranties don't cover damage from misuse, neglect, or unrelated issues. Our liability is limited to the service cost or actual damages, not exceeding $5,000. We're not liable for consequential damages like water damage from pre-existing conditions.
Website Use
You may use petetheplumberny.com for personal, non-commercial purposes related to Plumbing services. Don't attempt to hack, scrape, or overload our systems. All content—text, images, logos—is our property or licensed to us. You may share links with attribution but need written permission for republication. User-generated content grants us license to use it operationally.
Third-Party Links
Our website may link to manufacturers, suppliers, or industry resources. We don't control these third-party sites and aren't responsible for their content, privacy practices, or accuracy. Links don't imply endorsement. When you leave our site, review the destination's terms. We welcome feedback about linked resources to ensure they remain helpful for Plumbing needs.
Dispute Resolution
If issues arise with our Plumbing services, contact us first at info@petetheplumberny.com or (844) 408-4358. We aim to resolve concerns amicably within 30 days. Unresolved disputes may proceed to mediation in New York County before litigation. New York law governs these terms. You agree to jurisdiction in New York courts for any legal proceedings.
Service Limitations
We perform Plumbing services per applicable codes and standards. Some situations require specialized trades like electrical or structural work—we'll recommend qualified partners. We may decline services if conditions pose safety risks or require permits we cannot obtain. Older Plumbing systems may have limitations we'll discuss before proceeding with repairs or replacements.
Indemnification
You agree to indemnify Pete The Plumber NY against claims arising from your negligence, misrepresentation, or failure to disclose relevant information about your Plumbing system. This includes providing accurate information about pipe materials, previous repairs, and property conditions. We maintain proper insurance for our operations as outlined in our service agreements.
General Provisions
These terms constitute the entire agreement regarding our website and services. If any provision is invalid, the remainder stays effective. Our failure to enforce a term doesn't waive future enforcement. We may assign our rights under these terms. Notices must be in writing and sent to our business address or email on file. Terms survive service completion.